Help and contact

We understand that customers sometimes need to cancel an order. Please note that if your order has already been prepared for shipment, cancellation requests cannot be accepted. If your order has not yet been prepared for shipment, you can cancel it as follows:

1. Sign in to your account. If you ordered as a guest, register with the same email address you gave at checkout.
2. Go to the "My Orders" page by clicking the account button and selecting "My Orders".
3. Find the order you would like to cancel and click on it to open the details.
4. Click the "Cancel item(s)" button below the items in the order and follow the prompts to cancel it.

See our cancellation policy for full details.

Once you have received your item, you can arrange a return as follows:

1. Sign in to your account. If you ordered as a guest, contact customer service to arrange the return.
2. Go to the "My Orders" page by clicking the account button and selecting "My Orders".
3. Find the order you would like to return and click on it to open the details.
4. Click the "Return item(s)" button below the items in the order and follow the prompts to schedule your return.

For more on the conditions and requirements for returns, see our return policy.

You need to be signed in to your account to send us an enquiry.

If you do not have an account, you will need to register. If your question relates to an order, register with the same email address you gave when placing it, so that we can help you faster.

You can also write to us at customerservice@vdoma.store.

Partnerships

Would you like to work with us? Write to us at partnerships@vdoma.store.

Press

For press enquiries, including requests for information for editorial purposes, write to us at press@vdoma.store.