Orders and shipping

All orders are processed in euros (EUR).

We currently deliver to Australia, the United States of America, the United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, the Philippines, Macau, Taiwan, Thailand, Saudi Arabia, the United Arab Emirates, Kuwait, Bahrain, Qatar, Mexico, Argentina, Colombia, Peru, Poland and various countries within the European Union. Orders are expected to reach customers within 3-10 working days of confirmation.

Please note that delivery times run from the moment the order is handed over to the courier and are indicative only. We cannot accept responsibility for circumstances beyond our control, such as customs delays, payment confirmation and similar matters.

Please be aware that we do not deliver to post office boxes of any kind, as the courier services we work with require a signature to confirm delivery.

If you refuse a parcel, or do not take the steps needed to collect it after we have attempted delivery to the address you gave us, you are responsible for the original shipping cost, any import fees charged on the parcel and the cost of returning it to us. This amount will be deducted from your refund for the item.

Orders are shipped with our preferred express couriers, DHL and FedEx.

Delivery is free on orders over EUR 200. A nominal shipping fee applies to orders under EUR 200.

Yes, we insure every parcel for the whole of its journey to our customers.

Once you have placed your order, you will receive a confirmation email. A second email will then follow with the tracking number for your parcel. If you are registered with us, you can check the status by signing in and selecting your order under "Order History". You can also enter the tracking number you receive on the DHL or FedEx website. You will receive regular email updates on the delivery status as well, even if you do not have an account.

Please note that you have 30 days from the dispatch of your order to contact us if you have not received it. If you get in touch after those 30 days, we cannot guarantee a refund.

We understand that customers sometimes need to cancel an order. Orders can be cancelled within 24 hours of being placed. If the order has already been prepared for shipment, cancellation requests cannot be accepted.

After 24 hours from the time the order was placed, a cancellation fee of EUR 25 applies.

Once your cancellation is confirmed, we will refund you by the same method used for payment. You will receive a confirmation email once the payment has been processed. Refunds usually take up to 10 working days; please bear in mind that some banks may need longer to process a refund, and that part of the process is outside our control.

You can shop with confidence and send items back to us if they are not right for you. To arrange a return, go to your account in the top right corner, where your name is shown. Click "Create Return" next to the order you would like to return and follow the prompts.

Returns are charged at EUR 25 per item. Duties and shipping costs are not refunded.

Your return must reach us within 14 days of the date the parcel was received, using the label we provide. Items received after that period are accepted at our discretion only. Please note that an order can only be cancelled within the first 24 hours of purchase, provided the items have not yet been dispatched. Any cancellation initiated after 24 hours is charged at EUR 25, and orders containing items that have already been dispatched cannot be cancelled.

To receive a refund, every item returned to us must meet the following requirements:

1. Your return must reach us within 14 days of the date the parcel was received.
2. All returned items must be new, unworn and with their original designer tags attached.
3. Shoes must be returned in their original boxes.
4. Underwear and hosiery must be returned in unopened packaging.
5. Items marked as final sale cannot be returned or exchanged.
6. All returns must be arranged through our website using the return labels we provide.

If you still have questions, contact our customer service team on the Help and contact page and we will do our best to help.

Once we have received the item, we will refund you by the same method used for payment. Please note that a refund can take up to 10 working days to process, as payment providers differ in how long they take.

We do not currently offer exchanges. If you would like to exchange an item, you will need to return the original item, receive your refund and place a new order.

Duties and taxes are included in the price of your order, so you will not need to make any additional payment to the courier on import (with the exception of a few countries, see below). All applicable duties and taxes are shown at checkout. If an item is returned, the taxes will be refunded.

For customers in Argentina, Colombia and Peru, orders are shipped DDU (duties unpaid), and import duties and taxes may be payable when you receive your order in your country. These charges are not refunded if the order is returned. If your order is being shipped DDU, we will always send you a separate notification.